FancyWhale
FancyWhale
If we are currently working together, use this page to reach out when you need help talking through production issues, blockers, or operational concerns.
Support is available to active and ongoing FancyWhale customers with current delivery or managed service engagements.
Support is direct and human through your existing team channels and workflows, with email and scheduled calls where applicable.
This is not a ticketing portal or a 24/7 help desk. New project work and unrelated systems are scoped separately.
Response timing is best-effort and depends on your engagement scope, current priorities, and team availability.
Share the affected environment, impact, timeline, and recent changes so we can get productive quickly.
For urgent impact, use your existing contacts directly through your team channels, plus email or phone where appropriate, so we can coordinate a practical response.
We keep communication straightforward and collaborative, with updates shared as needed until risk is reduced.
Reach out through your active channel. For urgent concerns, email and call your existing FancyWhale contacts.